SHIPPING POLICY

General Info

  • We ship out orders the same business day (if prior to 3:00 PM CST) or the next business day after the order has been placed. For holidays, Friday afternoons (after 3:00 PM CST), weekends, and Mondays, we will not ship out until Tuesday.
  • Tracking for your order is emailed to you once your order is shipped out. 
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a credit. 

 

Domestic Shipping

  • Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday.
    • Free Economy shipping on orders over $100 with an estimated delivery within 5-7 business days.
      • Orders under $100 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through USPS or UPS.
    • Paid Standard shipping with estimated delivery within 3-4 business days.
    • Paid 1-2 Day Express shipping with estimated delivery within 1-2 business days.
  • Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left.
  • Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
  • If your Express order is placed after 3:00 PM CST, then it is set to ship out next business day. Please contact us if you have any concerns about an express package delivery.

 

International Shipping

  • All international packages are shipped via UPS.
  • Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered due to customs.
  • International orders are subject to duties/customs fees at the time of checkout. We collect these fees at checkout and remit them to the appropriate country/government as applicable.

 

If you have any questions or concerns, please contact melea@shoptallulahlou.com .